Frequently Asked Questions

We're here for you. Got a problem that you're not sure how to solve? Don't panic, the Fyndit helpdesk is here for you.

About our books

We use strong relationships with children’s publishers to source top-quality, soft-cover children’s books.

The books aren’t quite what I’m after. Can I return them?

We offer a 14-day right of return policy on all books to make inspection easy. Once the books you are returning arrive back with us, we will credit these from your account.

Use the following addresses to return the books free of charge:

New Zealand
Freepost 145052
Private Bag 90120
Invercargill 9840

I want to keep some but not all of the resources, what do I do?

Just send back the books you do not wish to keep by re-using and re-addressing our packaging. Use the Reply Paid label located on the bottom right hand corner of your invoice. Once the resources arrive back we will credit these from your account and send you a readjusted invoice.

It looks like you’re charging me freight. What’s the go?

If you return the books within our 14-day right of inspection, then we credit the whole invoice, freight included. If you choose to keep the books, then postage and handling are charged.

How will I know my order has been received?

Our website is linked to our ordering system. As soon as you receive the confirmation online you will know your order has been generated. If you order via catalogue, flyer, email or telephone, you will receive an email once your order has been dispatched.

How will I know my order has been sent?

If you have provided us with your email address, we will email you a confirmation once your order has been dispatched.

I’ve ordered books but not received them. What can I do?

Contact us by email or phone and we will run a track and trace on your parcel.

I’ve received a statement, but need a copy of the invoice. How can I get one?

You can email or call us with a request for a copy of your invoice.

I’m not happy with an aspect of a Fyndit product or service. Who can I contact?

Our customers are our number one priority. If our products or services haven’t met your expectations, then it’s likely they haven’t met ours either! If so, we’d like to know. Contact us and we’ll do all we can to remedy the situation.

I’m very happy with an aspect of a Fyndit product or service. Who can I contact?

While we’re keen to hear from customers who are dissatisfied in any way, we welcome customer compliments too! If you’re happy with something about our products or services then do let us know so we can pass it on to the author or the team. Just as in the classroom, positive reinforcement goes a long way and it helps us to get it right the next time too.

Track and trace says the books have arrived, but I haven’t seen them. What do I do?

We suggest you ask colleagues if they’ve seen/opened the box, check with the school administrator or secretary, and/or look under the odd pile of marking.